Member of a professional association? Exclusive member pricing is available through participating associations.

Browse help topics

Answer Taxably's questions

When the paperwork cannot settle something, Taxably asks you instead of guessing. Answer once and the answer is kept.

Applies to
Taxably Connect 3.3.9 and later
Last reviewed
On this page

A document can say what it is. It cannot always say what it is for. When last year's return settles that, Taxably moves on without asking. When it does not, usually for a new client or one whose prior return is not in the folder, it asks you a specific question rather than making a confident guess.

The count of open questions is on the top bar, the bell, Home and the Review tab, and they always agree.

Answer a question

  1. Open Review. Questions are grouped in one card per client.
  2. Read the finding under the document's name, and the question in bold.
  3. To check the paper, press Open beside the document. It opens in Taxably's own reader.
  4. Press the answer that fits, or Add a note to say it in your own words.
A question on the Review screen: the document, what Taxably found, and the answers to choose from.
One question, with its document and its answers.Fictional firm and clients. Screens from Taxably Connect 3.3.9.

The filters at the top narrow the list by kind, such as Where it goes, Which tax year or A locked file, and the search box finds a client or a document.

What happens next

Your answer is kept with the document it was about. The next build reads it, and the same question is not asked again unless the evidence it was given under changes. Answers survive a restart and a rebuild.

On Manual, a client with open questions waits, and its sheet is built when you answer the last one. On Auto-pilot the sheet is built anyway and the same questions are printed at the end of it. See Manual or Auto-pilot.

Change an answer

Answered questions fold into the Answered section at the foot of the Review screen. Open it, find the question and choose a different answer. The next build follows the new one.

Still stuck?

Email support@taxably.ai, or send your question from Help and support.