Member of a professional association? Exclusive member pricing is available through participating associations.

Browse help topics

Unlink or change computers

Your firm links one computer to Taxably at a time. Unlink the old one and link the new one; nothing is deleted from either.

Applies to
Taxably Connect 3.3.9 and later
Last reviewed
On this page

Linking a computer to your firm is what turns reading on there. Taxably links one computer per firm, so moving to a new computer is two steps: unlink the old one, then link the new one.

  1. In Taxably Connect, open Settings, then Your Taxably account.
  2. Press Unlink this computer.
  3. Taxably asks first. Read what it says and press Unlink this computer again, or Keep it linked to change your mind.

Linked

The Your Taxably account card on a linked computer: linked to Sanchez & Co. CPAs, when it was last checked, and Unlink this computer and Check now.

The card says which firm and until when.

Asks first

The question Taxably asks before it unlinks: what unlinking does, that nothing is deleted, and Unlink this computer or Keep it linked.

Nothing is unlinked until you press again.

Fictional firm and clients. Screens from Taxably Connect 3.3.9.

Your account is told the link is over, and Taxably stops reading documents on that computer until it is linked again. Nothing is deleted: your documents, your delivered prep sheets and everything Taxably has read stay where they are.

If the old computer is gone or will not start, sign in at app.taxably.ai, open Computers under your firm, and unlink it there.

Install Taxably Connect on the new computer and sign in. See Install Taxably Connect and link this computer. If your firm still has a computer linked, Taxably says so and tells you where to unlink it.

Keep billing in step

Taxably knows a client by their folder. Connect the same client folders on the new computer, and leave each client's Taxably Prep folder where it is: it records which tax years were already charged, so building them again is not charged twice. Linking the new computer does not move the records Taxably kept on the old one.

Still stuck?

Email support@taxably.ai, or send your question from Help and support.